Workforce Management System Helps Leading Check Printer Realize Substantial Contact Center Performance Improvements

(www.chron.com)

Global leading provider of workforce management and optimization technology, IEX Corporation, a Tekelec (Nasdaq: TKLC) company, today announced the performance improvements one of the nation's leading check printers has gained with its TotalView Workforce Management system. Noteworthy workforce management performance improvements include:

* Consistently meeting 90 percent or better schedule adherence goals
* Decreasing forecasting variance from 12 to 3 percent
* Gaining the ability to forecast and schedule at the enterprise level
* Significantly reducing overhead costs while increasing staff utilization
* More easily scheduling coaching sessions, training and team meetings
* Streamlining the vacation and holiday planning process

More details on how IEX customers have used TotalView to improve planning, enhance performance, streamline tasks and integrate data can be found on the Web at http://www.iex.com/Solutions/success.htm .

About TotalView

The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments.

The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning.

TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.

About IEX

IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites.

Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine.

The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com